Terms of Service

These Terms of Service (Terms) form a binding agreement between Postlyo (“we”, “us”) and the person or entity that creates an account or uses the Service (“you”, Customer).

By creating an account, accessing the dashboard, or using the Service, you accept these Terms. If you do not accept them, do not use the Service.

The following are incorporated into these Terms and form part of them:

• Privacy Policy
• Acceptable Use Policy
• Refund & Cancellation Policy
• Cookie Policy
• AI Usage & Disclosure Policy
• Data Processing Addendum, where applicable
• Any order form or plan description presented at the point of purchase

If you accept these Terms on behalf of an organisation, you represent that you have authority to bind it, and “you” means that organisation.

To use the Service you must:

1. Be at least 16 — or the age of majority or digital consent where you live, if higher — and at least 13 in all cases;
2. Have the legal capacity to enter into a binding contract;
3. Not be barred from receiving the Service under any applicable law; and
4. Not be located in, or ordinarily resident in, a country subject to comprehensive trade sanctions, and not appear on any applicable restricted-party list.

1. You must provide accurate registration information and keep it current.
2. You are responsible for all activity under your account, including the acts and omissions of your Users. Actions taken by a User bind you as if taken by you.
3. You must keep your credentials confidential and use a password meeting our published strength requirements.
4. Notify us immediately at security@postlyo.com if you suspect unauthorised access.
5. We may suspend access where we reasonably believe an account has been compromised, and will tell you why as soon as we practicably can.
6. Do not share accounts — add team members as Users instead.

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term, for your internal business purposes, subject to these Terms.

We may modify, add to, or discontinue features. Where we materially reduce the core functionality of a paid Plan, we will give you at least 30 days’ notice, and you may terminate and receive a pro-rata refund of prepaid, unused fees for the affected period. Minor changes, improvements and bug fixes may be made without notice.

1. Fees. You pay the fees for the Plan you select, as displayed at the time of purchase, in the currency shown at checkout.
2. Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes other than taxes on our income. Where we must collect tax, it is added at checkout.
3. Renewal. Subscriptions renew automatically at the end of each billing period at the then-current rate, unless cancelled before the renewal date.
4. Recurring charges. By subscribing, you authorise us and our payment provider to charge your chosen payment method on a recurring basis until you cancel.
5. Failed payments. If a payment fails we may retry it over a recovery period and notify you. If it remains unpaid we may suspend or downgrade your account. Your data is retained during the grace period described in the Data Retention Policy.
6. Trials. Where a free trial is offered, its length and terms are stated at signup. Unless we state otherwise, a trial converts to a paid subscription at the end of the trial period and your payment method will be charged. We will make this clear before you start, and you may cancel at any time during the trial without charge.
7. Price changes. We may change prices, effective at your next renewal, with at least 30 days’ notice. You may cancel before renewal if you do not accept the new price.
8. Discounts. Promotional pricing applies only for the stated period and on the stated conditions, and is not cumulative unless we say so.
9. Refunds. Governed by the Refund & Cancellation Policy, together with any non-waivable consumer rights you have.
10. Disputed charges. Contact billing support before initiating a chargeback. Initiating one for a charge you in fact authorised may result in suspension pending resolution.

Each Plan carries usage allowances, which may include limits on storage, bandwidth or traffic, number of sites, team members, or published content.

• We measure usage and will notify you as you approach a limit.
• If you exceed a limit, we may restrict or suspend delivery of the affected Site until usage returns within the allowance, you upgrade, or the measurement period resets. You will be told which limit was exceeded.
• We will not delete your content because you exceeded a usage limit.
• We do not apply overage charges unless a Plan expressly says so.

1. You own your content. We claim no ownership in Customer Content.
2. Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for formatting and delivery only), publish, transmit and display Customer Content solely as necessary to operate and provide the Service to you, and to comply with law. This licence ends when the content is deleted, subject to reasonable backup retention.
3. We will not use your content to advertise, resell it, or use it to train machine-learning models. See our AI Usage & Disclosure Policy.
4. Your warranties. You represent that you own or have all necessary rights to your content; that it does not infringe any third party’s intellectual property, privacy or publicity rights; and that it does not violate any law or the Acceptable Use Policy.
5. Responsibility. You are solely responsible for Customer Content and the consequences of publishing it. We do not pre-screen it and are under no obligation to monitor it.
6. Removal. We may remove or disable access to content we reasonably believe violates these Terms, the Acceptable Use Policy, or applicable law, or that is subject to a valid legal complaint. Where practicable and lawful, we will tell you and explain why.
7. Backups. We maintain operational backups for our own resilience. These are not a substitute for your own backups, and we do not guarantee we can restore individual items on request. Export your content regularly.

Running a public website carries obligations that are yours, not ours. You are responsible for:

1. Publishing your own legal pages on your Site — at minimum a privacy policy, terms, and cookie notice. Any templates the Service provides are a convenience. They are starting points, not legal advice, and are not reviewed for your circumstances. You must review, adapt and keep them accurate.
2. Obtaining consent from your Visitors where the law requires it — in particular before setting non-essential cookies or enabling analytics or advertising for visitors in the EEA, UK and other consent jurisdictions.
3. Acting as data controller for your Visitors’ personal data, including handling their access, correction and deletion requests, and notifying your own regulator if a breach occurs on your side.
4. Moderating comments and user submissions on your Site, and complying with any applicable notice-and-action or online safety obligations.
5. Complying with advertising law, including labelling sponsored, affiliate and paid content.
6. The lawfulness of your content in every jurisdiction where you make it available.
7. Any domain you connect — you must own or be authorised to use it, and you are responsible for your DNS configuration.

Nothing we provide — templates, defaults, or documentation — transfers any of these obligations to us.

You must comply with the Acceptable Use Policy. Breach of that policy is a material breach of these Terms.

The Service can connect to third-party services at your option — analytics, advertising, search-console reporting, and content import.

• Those services are governed by their own terms and privacy policies, which you must accept and comply with directly.
• We are not responsible for third-party services, their availability, or their acts or omissions.
• Where you supply credentials for a third-party service, you warrant you are authorised to do so.
• If a third party changes or withdraws its service, we may have to change or withdraw the corresponding feature.

Our own vendors are listed at Sub-processors.

1. Ours stays ours. The Service — its software, design, interface, documentation, trade marks, logos and the name Postlyo — is owned by us or our licensors. Except for the limited licence in section 5, no rights are granted to you.
2. You must not copy, modify or create derivative works of the Service; reverse engineer it, except to the minimum extent applicable law expressly permits notwithstanding this restriction; remove proprietary notices; access the Service to build a competing product; or resell or sublicense it other than by operating your own Sites.
3. Feedback. If you send us suggestions, we may use them without restriction or obligation to you.
4. Publicity. We will not use your name or logo as a customer reference without your prior written consent.
5. Open source. Portions of the Service include third-party open source software governed by their own licences — see Open Source Licenses.

Full detail: Copyright & IP Notice.

We respond to notices of alleged copyright infringement and terminate repeat infringers in appropriate circumstances. The procedure is in our DMCA / Copyright Complaint Policy.

To the maximum extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or that the Service will be uninterrupted, secure, error-free, or that data will not be lost.

We do not warrant any result from use of the Service — including traffic, search rankings, revenue, or audience growth.

See the full Disclaimer.

To the maximum extent permitted by law:

1. Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, or loss or corruption of data — however caused, regardless of the theory of liability, and even if advised of the possibility.
2. Our total aggregate liability arising out of or relating to these Terms or the Service, in any twelve-month period, will not exceed the greater of (a) the total fees you actually paid us in the twelve months immediately preceding the event giving rise to the claim, and (b) [amount — to be completed by the website owner].
3. These limits apply to all claims in the aggregate, whether in contract, tort (including negligence), statute or otherwise, and even if a limited remedy fails of its essential purpose.
4. They do not apply to your obligation to pay fees, your indemnity obligations under section 17, either party’s breach of confidentiality, or liability that cannot lawfully be limited.
5. Basis of the bargain. You acknowledge that the fees reflect this allocation of risk.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so parts of sections 15 and 16 may not apply to you.

You will defend, indemnify and hold harmless Postlyo, its affiliates, and their officers, directors, employees and agents from any third-party claim, and any resulting losses, damages, liabilities, settlements, costs and reasonable legal fees, arising out of or relating to:

1. Customer Content, including any claim that it infringes intellectual property rights, defames, or violates privacy or publicity rights;
2. your operation of a Site, including your relationship with your Visitors and your handling of their data;
3. your breach of these Terms, the Acceptable Use Policy, or applicable law; or
4. your use of any third-party service you connect.

We will notify you of the claim, give you sole control of the defence (except that you may not settle in a way that imposes any obligation or admission on us without our written consent), and cooperate at your expense.

Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to those who need it and are bound by similar obligations. This does not apply to information that is or becomes public through no fault of the receiver, was already known to it, is independently developed, or is lawfully received from a third party. Disclosure compelled by law is permitted, with prior notice where lawful.

Where we process personal data on your behalf, our Data Processing Addendum applies and is incorporated into these Terms. In the event of conflict between the DPA and these Terms with respect to the processing of personal data, the DPA prevails.

Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, epidemics, government action, failures of the internet or third-party infrastructure, and cyber-attacks. The affected party will notify the other and use reasonable efforts to resume performance.

We may amend these Terms. For material changes we will give at least 30 days’ notice by email or prominent in-product notice before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of prepaid, unused fees.

Non-material changes — corrections, clarifications, updates to references — take effect on posting. We keep prior versions and will supply one on request.

Governing law. These Terms are governed by the laws of India, without regard to conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before starting formal proceedings, please contact legal@postlyo.com and describe the dispute. The parties will attempt in good faith to resolve it within 30 days.

Forum. Subject to the paragraph below, the courts of Srinagar, Jammu & Kashmir, India have exclusive jurisdiction, and both parties submit to that jurisdiction.

1. Entire agreement. These Terms and the documents incorporated into them are the entire agreement on this subject and supersede all prior discussions.
2. Order of precedence. (a) a signed order form; (b) the DPA (as to personal data); (c) these Terms; (d) the incorporated policies.
3. Severability. If a provision is held invalid, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remainder continues in force.
4. No waiver. Failure to enforce a provision is not a waiver of it.
5. Assignment. You may not assign these Terms without our prior written consent, except to a successor of your business on notice to us. We may assign to an affiliate or in connection with a merger or sale of assets.
6. No third-party beneficiaries, except as stated in section 17.
7. Independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.
8. Notices. Notices to you may be sent to the email on your account or posted in the Service. Notices to us must go to legal@postlyo.com.
9. Export and sanctions. You will comply with all applicable export control and sanctions laws.
10. Language. These Terms are in English; in the event of conflict with a translation, the English version governs unless local law requires otherwise.